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faqs for less stress & more finesse
Delivered with care
We ship within the U.S and Canada.
*Read our refund policy to see if you qualify.
Quick e-mail support
Drop us a line at firstname.lastname@example.org and we'll get back to you ASAP.
All of the information provided should not take the place of consulting a physician. This information does not and should not replace treatment from a medical professional. If you need medical advice or assistance, you should consult a physician.
HOW IS INTIMATE SKIN DIFFERENT THAN THE SKIN ON MY FACE?
Vulvar skin (skin surrounding the vagina) is more sensitive because it’s thinner than skin on other parts of the body. It’s also hormone-responsive tissue becoming more sensitive during different stages, such as periods and during pregnancy and menopause. Just like the face, it can experience skin conditions like irritation, dryness, thinning and normal aging.
WHAT'S pH GOT TO DO WITH ANYTHING?
pH stands for “potential of hydrogen” and the pH level is the measure of acidity or alkalinity of water-soluble products. A pH value is a number from 1 – 14, with 7 as the neutral point. Values below 7 are more acidic. The skin on our faces has an average pH of 5.5 while intimate skin (vulvovaginal) is below a 4.5. Using a cleanser down there with a higher pH can disturb the balance of good bacteria that protect our lady parts from irritation potential. Our Vaginesse™ is at a pH level of 4.0 – 4.5 as pH can shift over time – this is ideal for intimate skin while supporting the entire lady landscape (vulvovaginal area).
ARE YOUR PRODUCTS TESTED ON ANIMALS?
Nope, never. Only on ladies.
HOW DOES VAGINESSE™ PRACTICE SUSTAINABILITY
When it comes to caring for Mother Nature, every little bit counts. But as a company, we know we bear a larger responsibility. That’s why we are constantly striving toward more sustainable practices. Our products are made with consciously-sourced ingredients and we’ve also optimized the packaging to reduce waste by using reclaimed, recycled and biodegradable material whenever possible.
Products + Ingredients
I'M NEW TO VULVAR SKINCARE - Where should I start?
ARE VAGINESSE™ PRODUCTS CRUELTY-FREE?
Absolutely! We love our furry friends, and all our products are 100% cruelty-free.
WHAT ABOUT VEGAN?
Yep, all of our products are vegan.
HOW DOES VAGINESSE™ GENERATE PRODUCTS THAT ARE SAFE?
The safety of intimate skin is our top priority. Our products have been created by a team of leading researchers and formulators whose philosophy is to use the highest quality all-natural nutraceutical, herbal, and hemp extract-based ingredients in all our products. This, combined with their cutting edge, science-based formulations result in highly effective products with no parabens, no animal products, no synthetic chemicals and no inferior or low-quality ingredients.
CAN I USE VAGINESSE™ PRODUCTS WITH PRESCRIPTION MEDICATIONS?
Because they’re formulated with clean, non-irritating ingredients, our products may be used in adjunct to medications and treatments. If you have questions, always consult your medical provider.
CAN I USE VAGINESSE™ PRODUCTS WHILE PREGNANT OR TRYING TO CONCEIVE?
We’re here to help you take care of your intimate areas when they need it most. Most of our products are safe (and super useful!) for expecting mamas or mamas-to-be. But, as always, check first with your physician.
HOW DO I QUALIFY FOR FREE SHIPPING?
Standard shipping in the U.S. and Canada is free on any order above $45. Your order total must be $50 before tax is applied and after any discounts.
DO YOU SHIP WORLDWIDE?
Currently we only ship to customers in the U.S. and Canada, but we are working to expand, so please stay tuned! Subscribe to our emails to be notified of any changes in distribution.
I RECEIVED AN INCORRECT OR DAMAGED ITEM
We’re so sorry about that! Please email us at email@example.com and our customer service team will be happy to make it right. Please include your order number and a brief description of what happened with your order.
I NEVER RECEIVED MY ORDER
We find that missing packages are often mis-delivered to a neighbor, left in a mailroom or picked up by another member of the household. If you’ve checked your tracking number and these possibilities and still can’t locate your package, please email us at firstname.lastname@example.org so we can start a trace with the carrier. This process takes approximately 2-3 business days.
WHERE CAN I BUY VAGINESSE™ PRODUCTS IN-STORE?
Currently, Vaginesse™ products are only available online, but we are growing fast! Subscribe to our emails to keep current on the latest Vagi News including our new distribution channels.
WHAT'S YOUR RETURN POLICY?
We accept returns on defective or damaged products. Products purchased from our website must be returned within 30 days from the date of purchase, be in their orginal packaging, unused condition, and be accompanied with proof of purchase.
Proof of purchase may include your order number, name, email, and photo evidence of any damages.
To start a return, please email email@example.com with your order number.
HOW DO I CANCEL MY OR CHANGE MY ORDER?
HOW DO VAGINESSE™ SUBSCRIPTIONS WORK?
When you're on a subscription plan you’ll never need to remember to re-order your favorite Vaginesse™ essential kit, because we’ll send it over when it’s time for a refill! Plus, you also get a sweet discount. What’s not to love?
To start a subscription, simply choose the products you need and how often you’d like them delivered. It’s that easy! Products will auto-ship to your door, and you can change your preferences or cancel at any time.
I CAN'T LOGIN TO MY ACCOUNT
Oops! The best thing to do is click “Forgot Password” on the login screen and follow the steps to reset your password. If you still can’t log in, please email us at firstname.lastname@example.org for assistance.
HOW DO I MAKE A CHANGE TO MY SUBSCRIPTION?
To skip an order, change your address, change your credit card or cancel your subscription, please login to your account. If you need any help making these changes, please reach out to email@example.com for assistance!